Privacy Policy
Last updated: June 5, 2025
This Privacy Policy describes how Digger Tools Direct ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or interact with our website at diggertoolsdirect.com.au (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to anyone using our Services, including customers, site visitors, and other individuals whose information we collect.
Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The revised policy will be posted on this page with the updated "Last updated" date.
What Personal Information We Collect
Information You Provide Directly
We may collect the following information that you voluntarily provide when you use our Services, including when you contact us, submit an inquiry, or communicate with us:
Name, email address, phone number, and business name
Shipping and billing addresses
Communications and support inquiries
Any other information you choose to provide
As our website does not include e-commerce functionality, we do not collect or store payment or order processing details online.
Information Collected Automatically
When you visit our Site, we may automatically collect certain data using cookies and similar tracking technologies. This may include:
IP address and browser type
Device information and operating system
Pages visited and time spent on the site
Referring URLs and site interaction data
See the Cookies section below for more details.
Information from Third Parties
We may also receive information from third-party service providers, including:
Website analytics services (e.g., Google Analytics)
Hosting and security platforms (e.g., Squarespace)
This information helps us improve and secure our Site and Services.
How We Use Your Personal Information
We use your personal information to:
Respond to your enquiries and provide customer service
Maintain and improve our Site and Services
Conduct marketing and promotional communication (where consent has been given)
Detect and prevent fraud, misuse, or illegal activity
Comply with applicable legal and regulatory requirements
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Cookies help us remember your preferences and understand how you interact with our Site.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.
How We Disclose Your Information
We may share your personal information in the following circumstances:
With service providers who assist us in operating the Site (e.g., hosting, analytics)
With marketing and advertising partners, where applicable and with consent
When required by law, court order, or legal process
In the event of a business transfer, such as a merger or acquisition
With your explicit consent or at your direction
We do not sell or rent your personal information.
Third-Party Websites and Links
Our Site may contain links to third-party websites, including manufacturers, affiliates, or social media platforms. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any external sites you visit.
Children’s Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
Security and Retention
We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
We retain your personal information only for as long as necessary to provide the Services and fulfill the purposes outlined in this policy, including to comply with legal obligations or resolve disputes.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
Accessing the personal data we hold about you
Requesting correction or deletion of your information
Withdrawing consent to data processing
Objecting to the use of your information for direct marketing
Lodging a complaint with a relevant data protection authority
To exercise your rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data rights, you can contact us at:
Digger Tools Direct
Email: sales@diggertoolsdirect.com.au
Phone: +61 482 375 009
Website: https://www.diggertoolsdirect.com.au